| Designation Immediate Opening for L-2 Technical Support EngineerHiring For MNCJob Description Dear Candidate,Greetings from Team ware solutions !!!We have multiple opening with our MNC client.Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients' IT initiatives. Established in 2003 and incorporated as a private limited company in India Offices in Chennai, Bangalore, Pune, Delhi, Hyderabad and Coimbatore Overseas operations in USA and Singapore Headcount in India in excess of 1000.Key partners :Microsoft, IBM, Adobe, E&Y, PWC, Cognizant, Genpact, TCS, Accenture etc.. Position: L -2 Technical Support Engineer. Experience: 1 to 3 year Location : BangaloreJob Description:Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications Escalation point for the Knowledge base and external Level 2 certified customers Responds to customer inquiries concerning system software and applications Provides immediate customer assistance for emergency and URGENT fixes as defined in service definitionDocuments and logs all contacts and actions into database per specified guidelines Knowledge of Active Directory , Windows Provides work direction, problem resolution, and training to other technical support personnel Essential Functions/Job Skill Requirements: Excellent verbal and communication skills Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems Responsible to manage time effectively and work efficiently, both with and without direct supervision Complete knowledge of company products, systems, applications and current operating systems Ability to understand the global corporate picture Focus toward and understanding of the customer needs Interpersonal Skills, specifically working with co-workers, customers, and management NOTE: Candidates who can join immediately will be preferred. Send your updated CV at [email protected] Sakshi080-4938 9835Desired Profile Please refer to the Job description aboveExperience 3 - 7 YearsIndustry Type IT-Software / Software ServicesRole Team Leader -(Technical)Functional Area ITES, BPO, KPO, LPO, Customer Service, OperationsEducation UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not RequiredCompensation: INR Less Than 50,000 - 2,00,000 P.A. Attractive AllowncesLocation Bengaluru/BangaloreKeywords L 2 Technical support, Technical supp, Technical Support Enginne, System administrator, IT help desk, Tech Support, International process, Voice process, Active Directory, Application Support, l2 support, application support engineer, app supportContact Sakshi 305, 2nd Floor, Oxford House Rustum Baugh OFF OLD AIRPORT ROAD BANGALORE BANGALORE,Karnataka,India 560017Telephone 080-49389835 |
