Execution of the can be done in conjunction with normal
system testing.
Instead of preparing, execution and entering actual test
transactions the clerical and supervisory personnel can use the results of
processing from application system.
To test people it requires testing the interface between the
people and application system.
When to Use:
Verification that manual systems function properly should be
conducted throughout the SDLC.
Should not be done at later stages of SDLC.
Best done at installation stage so that the clerical people
do not get used to the actual system just before system goes to production.
Example:
Provide input personnel with the type of information they
would normally receive from their customers and then have them transcribe
that information and enter it in the computer.
Users can be provided a series of test conditions and then
asked to respond to those conditions. Conducted in this manner, manual
support testing is like an examination in which the users are asked to
obtain the answer from the procedures and manuals available to them.
