To track defects, a defect workflow process has been implemented. Defect
workflow training will be conducted for all test engineers. The steps in the
defect workflow process are as follows:
a) When a defect is generated initially, the status is set to "New". (Note:
How to document the defect, what fields need to be filled in and so on, also
need to be specified.)
b) The Tester selects the type of defects:
Bug
Cosmetic
Enhancement
Omission
c) The tester then selects the priority of the defect:
Critical - fatal error
High - require immediate attention
Medium - needs to be resolved as soon as possible but not a showstopper
Low - cosmetic error
d) A designated person (in some companies, the software manager; in other
companies, a special board) evaluates the defect and assigns a status and makes
modifications of type of defect and/or priority if applicable).
The status "Open" is assigned if it is a valid defect.
The status "Close" is assigned if it is a duplicate defect or user
error. The reason for "closing" the defect needs to be documented.
The status "Deferred" is assigned if the defect will be addressed in a
later release.
The status "Enhancement" is assigned if the defect is an enhancement
requirement.
e) If the status is determined to be "Open", the software manager (or other
designated person) assigns the defect to the responsible person (developer) and
sets the status to "Assigned".
f) Once the developer is working on the defect, the status can be set to
"Work in Progress".
g) After the defect has been fixed, the developer documents the fix in the
defect tracking tool and sets the status to .fixed,. if it was fixed, or
"Duplicate", if the defect is a duplication (specifying the duplicated defect).
The status can also be set to "As Designed", if the function executes correctly.
At the same time, the developer reassigns the defect to the originator.
h) Once a new build is received with the implemented fix, the test engineer
retests the fix and other possible affected code. If the defect has been
corrected with the fix, the test engineer sets the status to "Close". If the
defect has not been corrected with the fix, the test engineer sets the status to
.Reopen.. Defect correction is the responsibility of system developers; defect
detection is the responsibility of the AMSI test team. The test leads will
manage the testing process, but the defects will fall under the purview of the
configuration management group. When a software defect is identified during
testing of the application, the tester will notify system developers by entering
the defect into the PVCS Tracker tool and filling out the applicable
information.
