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Interview Question : How do users usually interact with search results pages?
Answer : Meeting user expectations throughout a site normally delivers good usability. Ways to make sure you meet expectations: user research, reviewing competitor sites and following usability guidelines.Introduction � meeting expectations improves usability:- A key principle within usability is that people carry around a 'mental model' of how we expect the world to behave1. These models are based on past experiences and can be a very powerful factor in influencing how people behave in certain situations. In our experience of usability testing, usability suffers when a site does not match users' expectations. Indeed, our usability testing sessions have repeatedly shown that breaking expectations makes users unhappy.
Interview Question Category : Usablity Testing
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